['Privacy Policy\n\nAt Éloquence Language Services, we take your privacy very seriously. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our online platform and language tutoring services. By accessing or using our service, you agree to the terms described in this policy.\n\nInformation We Collect \nWe collect personal data that you voluntarily provide when registering for our services, communicating with us, or participating in courses and workshops. This data may include: \n- Full name \n- Contact information such as postal address and phone number \n- Email address \n- Payment information for processing transactions \n- Language proficiency levels and preferences \n- Usage data such as IP address, browser type, and interaction logs to improve your experience\n\nHow We Use Your Information \nWe use your information to: \n- Provide, personalize, and improve our language tutoring, conversation practice, exam preparation, corporate training, and cultural workshops \n- Administer your account and respond to your requests and inquiries \n- Process payments and manage billing \n- Send administrative information, including updates and service changes \n- Comply with legal obligations and protect our legal rights \n- Analyze usage patterns to enhance our online platform\n\nLegal Basis for Processing \nWe process your personal data based on: \n- Your consent when you voluntarily provide information or request services \n- The necessity of processing to perform our contractual obligations to you \n- Compliance with legal obligations \n- Our legitimate interests in providing and improving our services, provided such processing does not override your rights\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information. We may share your data with trusted third parties only as necessary to: \n- Facilitate service delivery, such as payment processors and technical support providers \n- Comply with legal requirements or protect our rights in case of disputes \n- Where required by law enforcement or governmental authorities\n\nData Retention \nWe retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.\n\nYour Rights \nUnder applicable data protection laws such as the GDPR, you have the right to: \n- Access your personal data and receive a copy \n- Rectify inaccurate or incomplete data \n- Request erasure of your data, subject to our legal obligations \n- Restrict or object to certain processing activities \n- Request data portability \n- Withdraw consent at any time without affecting the lawfulness of prior processing \n- Lodge a complaint with a supervisory authority if you believe your rights have been violated\n\nSecurity \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.\n\nInternational Data Transfers \nYour data may be processed and stored in France within the European Economic Area. If transferred outside the EEA, we will ensure adequate protections are in place consistent with applicable law.\n\nChildren’s Privacy \nOur services are intended for adults or individuals with parental consent. We do not knowingly collect personal data from children under the age of 16 without appropriate consent.\n\nUpdates to This Policy \nWe may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this document regularly to stay informed.\n\nContact Information \nIf you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us by mail at: \nÉloquence Language Services \n15 Rue de la Paix, 3rd Floor \n69002 Lyon, Auvergne-Rhône-Alpes \nFrance\n\nThank you for trusting Éloquence Language Services with your language learning journey and personal information.', 0.0013232, 'gpt-4.1-mini']